Balcones Drive Headquarters

We are here to help your kitchen run smoothly.

Reach our Austin-based customer care team Monday through Friday, 9 AM to 6 PM Central time. We guarantee a response within one business day for all sizing consultations, order updates, and returns.

< 24 hrs

average response time

Austin, TX

in-house team

30 days

easy returns

Direct Support

Send us a message

Whether you need assistance measuring non-standard drawer depths, selecting stackable borosilicate sets for your pantry, or tracking an active U.S. shipment, our team is ready to assist. Prefer direct email or phone? Reach us anytime at info@petalcare.space or (304) 985-2952. All returns are processed at our Austin warehouse.

Service Guarantees

Quick service facts

Free 2-Day

shipping on U.S. orders over $49

Lifetime

replacement parts availability

30-Day

hassole-free return processing